FAQ

DO I NEED TO REGISTER TO BUY?

Yes, to request and access  to all sections of the site, you must register to provide us  all the necessary information to fulfill your order.

In the same way you can add to the cart all the products you want without being registered, but the registration will be required at the moment of finalizing the order. 

The registration will allow you to access your personal area, where you can verify the status of your order, control the delivery addresses and monitor everything that concerns your account and the respective purchases.

In addition, when registering, you will have the opportunity to receive information about news and / or promotions related to the product, thanks to our newsletters. Your data will be used only for the management of the order and will not be provided absolutely to third parties.

DELIVERY TIME?

The delivery is usually made within 24-48 business hours after the date of shipment, depending on the destination.  

The shipment is reported by email, with a tracking code to verify  it in real time.

NOTE: The delivery time is indicated by the carriers and does not depend absolutely on us.  In any case,  do not represent a contractual restriction.

WHAT HAPPENS IF I AM NOT AT HOME AT THE MOMENT OF DELIVERY?

No need to worry: the products are not returned immediately to the sender. The courier service will leave the delivery attempt coupon. The goods will be delivered on the first business day (each courier service manages independently).  Alternatively, you can contact the courier branch that is in charge of your shipment, the number found on your official website and schedule the day and time of delivery.

WILL I BE CONTACTED BY TELEPHONE BEFORE DELIVERY?

Generally the courier service will make the delivery without previous phone call.  In case that it is requested, it will be indicated by us on the label, even though we can not guarantee that the transporter makes this provision.

CAN I INDICATE AN SPECIFIC HOUR FOR DELIVERY?

The type of expedition used foresees delivery by appointment.

Generally the courier service delivers between 8:30 and 18/18: 30.

It is possible to indicate in the notes of the order the delivery preferences as in case of "delivery in the morning / in the afternoon", "delivery before / after ..." and in any case with time intervals not less than 3 hours .

The information will be indicated to the courier, without constituting a link between the parties.

The mode "delivery from 11:15 to 12 ..." will not be accepted as well as "delivery in mealtime".

HOW TO VERIFY THE CORRECT APPROVAL OF MY ORDER?

At the end of the order procedure, the order code will be indicated automatically.

In any case, if the order has been made correctly, it will be displayed in the "orders" section, after having made the access, by clicking on its own user or in the "History and details of the order" section.

IF I CHOSE TO PAY WITH CREDIT CARD, BUT IT TAKES ME TO THE PAYPAL SITE: I DO NOT HAVE A PAYPAL ACCOUNT.

Payments by Credit Card will be processed through the PayPal circuit that acts as a support bank. It is not necessary to be registered and have an account to make payments. 

Simply click on the voice "do not have a PayPal account?" And a module will open to enter your credit card information. Transactions through PayPal are safe and certified.

Note: No indication remains on any of our systems from the credit card code.

WHAT TO DO IF I RECEIVED A DAMAGED PACKAGE?

All orders shipped from our warehouses are perfectly packaged and sealed, all packages are protected from accidental openings. 

If at the time of delivery you notice the packaging has been damaged, the box ruined or shows signs of having been opened or manipulated, you are entitled to point out the courier service and eventually accept the goods "Subject to Verification".  In any case, after having notified, we will evaluate any damage and we will deal directly with the courier service.

CAN I OPEN THE PACKAGE BEFORE I HAVE SIGNED AND / OR PAID THE SHIPMENT?

No, the verification can be made only after the acceptance of the shipment. It is important to remember that the courier does not know in any way the content and / or the quantity of the merchandise.

In  case of related problems, you should always refer to our Customer Service.

CAN I CANCEL AN ORDER?

Yes, you most notify  quickly by contacting us by phone, or with a message on our website through the "contact us" module, choosing "Cancellation of Order" as the subject and selecting the purchase order. The most important thing is to verify the correct data of the order to cancel: order number and reference e-mail address.

Note: It is possible to cancel,  only if the order has not yet been sent. Any other cancellation request after shipment will not be considered.

WHAT INCLUDES THE PRICE OF THE ITEMS DISPLAYED?

The price displayed for each of the products is referred to the unique packaging for sale, in the description thereof and indicated the number of pieces contained.

The price of VAT included (22%), does not include the kit of service accessories (disposable cups, disposable scoops and sugar bags), the latter is acquired separately in the accessories section. The price also does not include the shipping costs, which have a fixed value to be added to the total of the merchandise purchased.

AT THE MOMENT OF THE CREDIT CARD TRANSACTION, IF THE BANK ONLINE PAGE IS CLOSED, HOW CAN I REJECT THE PAYMENT?

Simply  retrieve the summary email of the order, which is received at your email address.

Below the list of products purchased there is a link, when you click on it, the online bank page opens again to repeat the procedure.

WHAT CAN I DO IF I CAN NOT CLICK ON THE PAYMENT LINK RECEIVED IN THE E-MAIL?

Simply select all the lines of the link, copy it and paste it into the browser's address bar.

HOW CAN I KNOW IF MY ORDER HAS BEEN SHIPPED?

At the moment of shipment, a confirmation email is sent with the link for tracking on the courier's website. It is also possible to check the order status in the corresponding section of the site.

WHY THE FOLLOWING LINKS THAT I RECEIVED SAYS, SHIPPING NOT FOUND?

The email is sent at the time of order management.

The tracking is visible only after the courier has issued the cut code, which usually occurs after 9:00 p.m. on the day of shipment.

HOW CAN I RECEIVE MY ORDER IN A DIFFERENT  ADDRESS OF THE REGISTRATION ADDRESS?

In the CART  you will find the "address" field: when you click on a new address, you can enter and select a new destination. The new address entered will be saved in the profile and may be selected again for future orders.